‍Last updated: 14/05/2026

‍This Privacy Policy explains how Arkwell Accountants Ltd collects, uses, stores and protects personal information. Arkwell Accountants Ltd is registered in England and Wales. Company number 17121092. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

‍You can contact us at info@arkwellaccountants.com or by telephone on 0794 794 8706.

‍ ‍1.      Who we are

‍Arkwell Accountants Ltd provides accounting, tax and compliance services to businesses, private clients and international clients.

‍For the purposes of UK data protection law, Arkwell Accountants Ltd is the controller of the personal information we process about our clients, prospective clients, website visitors, business contacts and other individuals whose information we may process in connection with our services.

‍ ‍2.      Purpose of this policy

This policy explains how we collect and use personal information in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

‍Please read this policy carefully to understand how we handle personal information.

‍ ‍3.      Information we may collect

‍We may collect and use the following types of personal information:

‍Your name, business name, job title and contact details.

‍Your email address, telephone number and postal address.

‍Information you provide through our website enquiry form or when contacting us by email, telephone, post, social media or other communication methods.

‍Information relating to the services you ask us to provide.

‍Accounting, tax, payroll, bookkeeping, VAT, company, financial and business information where needed to provide our services.

‍Information about employees, directors, shareholders, subcontractors, suppliers, customers or other individuals connected with our clients, where this is necessary for the services we provide.

‍Identity, verification and due diligence information where required for legal, regulatory, anti money laundering or professional obligations.

‍Correspondence, notes of conversations and records of instructions.

‍Website usage information, including cookie and analytics data where applicable.

‍ ‍4.      How we collect information

‍We may collect personal information directly from you when you contact us, complete a website form, request a proposal, become a client, send documents to us or use our website.

‍We may also receive information from clients, employers, professional advisers, HMRC, Companies House, public registers, software providers, cloud platforms or other third parties where this is necessary for the services we provide.

‍ ‍5.      Why we use your information

‍We use personal information to:

‍Respond to enquiries.

‍Prepare proposals and discuss potential services.

‍Provide accounting, tax, payroll, VAT, bookkeeping, compliance and advisory services.

‍Prepare accounts, tax returns, VAT returns, payroll submissions, company filings and related documents.

‍Communicate with you about our services.

Manage client relationships.

Carry out identity checks, due diligence and anti money laundering checks.

Meet legal, regulatory, tax and professional obligations.

Keep business, accounting and compliance records.

Manage our website, systems and business administration.

Improve our services and website.

Protect our business, clients, legal rights and security.

‍ 6.      Lawful basis for processing

‍We process personal information under one or more of the following lawful bases:

‍Contract, where processing is needed to provide services or take steps before entering into a contract.

‍Legal obligation, where we must comply with laws, regulations, tax requirements, anti money laundering obligations or professional requirements.

‍Legitimate interests, where processing is necessary for running our business, managing client relationships, responding to enquiries, improving services, maintaining records, protecting our legal position and preventing misuse of our services.

‍Consent, where we ask for specific permission, for example for certain non essential cookies or marketing communications.

‍We may process the same personal information under more than one lawful basis depending on the purpose for which it is used.

‍ ‍7.      Marketing communications

‍We may contact existing or prospective business contacts about services that may be relevant to them where permitted by law.

‍Where consent is required for marketing, we will ask for consent. You can ask us to stop sending marketing communications at any time by contacting info@arkwellaccountants.com.

‍We do not sell personal information for marketing purposes.

‍ ‍8.      If you do not provide information

‍If you do not provide information we reasonably need, we may be unable to provide services, respond to your enquiry, comply with legal obligations or continue acting for you.

‍ ‍9.      Sharing your information

‍We may share personal information with:

‍HMRC, Companies House and other public authorities where required.

‍Professional advisers, insurers and legal advisers.

‍Accounting, tax, payroll, cloud software and document management providers.

‍IT, website hosting, email, payment and data storage providers.

‍Banks or financial institutions where relevant to the services provided.

‍Regulatory, supervisory or professional bodies where required.

‍Third parties involved in business administration, compliance, dispute handling or a possible business transfer.

‍Other third parties where necessary to provide services, protect our legal rights or comply with law.

‍We require service providers to use appropriate safeguards and to process personal information only for authorised purposes.

‍ ‍10. International transfers

‍Some service providers may process personal information outside the United Kingdom.

‍Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place under applicable data protection law.

‍ ‍11. How long we keep information

‍We keep personal information only for as long as necessary for the purpose for which it was collected.

‍Client accounting, tax and compliance records are normally kept for at least six years after the end of the relevant relationship, tax year or accounting period, unless a longer period is required for legal, regulatory, professional, insurance, dispute handling or legitimate business reasons.

‍Anti money laundering and due diligence records may also need to be kept for legally required periods.

‍Website enquiries that do not become client matters may be kept for a shorter period unless needed for legal, compliance or business reasons.

‍ ‍12. Security

‍We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

‍Access to personal information is limited to people and service providers who need it for business, legal, regulatory or service delivery reasons.

‍No system is completely secure, but we take reasonable steps to protect the information we hold.

‍ ‍13. Your responsibility to keep information up to date

‍Please tell us if your personal information changes. This helps us keep accurate and current records.

‍ ‍14. Your rights

‍You may have the right to:

‍Ask for a copy of your personal information.

‍Ask us to correct inaccurate or incomplete information.

‍Ask us to delete information in certain circumstances.

‍Ask us to restrict processing in certain circumstances.

‍Object to processing in certain circumstances.

‍Ask for data portability in certain circumstances.

‍Withdraw consent where processing is based on consent.

‍Object to direct marketing.

‍To exercise your rights, contact us at info@arkwellaccountants.com

We may need to ask for information to confirm your identity before responding to a request. You will not usually have to pay a fee, but we may refuse or charge a reasonable fee for requests that are clearly unfounded, excessive or repetitive.

‍ ‍15. Right to withdraw consent

‍Where we rely on consent, you can withdraw that consent at any time by contacting info@arkwellaccountants.com.

‍Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn. We may continue processing information where another lawful basis applies.

‍ ‍16. Cookies

Our website may use cookies and similar technologies. Essential cookies are used to make the website work. Non essential cookies will only be used where required consent has been obtained.

For more information, please see our Cookie Policy.

17. Complaints

‍If you have concerns about how we use your personal information, please contact us first at info@arkwellaccountants.com so we can try to resolve the matter.

‍You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

‍Information Commissioner’s Office

‍Wycliffe House, ‍ Water Lane, Wilmslow, Cheshire ‍SK9 5AF

‍Telephone: 0303 123 1113

‍Website: www.ico.org.uk

‍ ‍18. Changes to this policy

‍We may update this Privacy Policy from time to time. The latest version will be published on our website.

‍ ‍

Last updated: 14/05/2026

This Cookie Policy explains how Arkwell Accountants Ltd uses cookies and similar technologies on our website.

Arkwell Accountants Ltd is registered in England and Wales. Company number 17121092. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

You can contact us at info@arkwellaccountants.com or by telephone on 0794 794 8706.

1.      What cookies are

Cookies are small text files placed on your device when you visit a website.

Cookies help websites work properly, remember choices, understand how visitors use the site and improve user experience.

Similar technologies may include pixels, tags, scripts, local storage or other tools that store or access information on your device.

2.      Why we use cookies

We may use cookies and similar technologies to operate the website, keep the website secure, remember your cookie preferences, support website forms and basic page functions, understand how visitors use the website, improve website content, layout and performance, and measure the effectiveness of our website and services.

3.      Types of cookies we may use

Strictly necessary cookies

These cookies are required for the website to work properly. They may support website operation, security, form protection, session management, page navigation and cookie preference management.

Strictly necessary cookies cannot usually be switched off through our website because the website may not work properly without them.

Cookie preference cookies

These cookies remember your cookie choices, including whether you have accepted, rejected or managed certain categories of cookies.

Language and site preference cookies

These cookies may support language, regional or website preference functions.

Analytics and performance cookies

Analytics and performance cookies may help us understand how visitors use our website, which pages are visited, how users move around the site and how the website performs.

We will only use analytics and performance cookies where consent is required and has been given.

Marketing cookies

We do not currently intend to use marketing cookies unless this is clearly disclosed and consent is obtained where required.

If marketing cookies are used in the future, they may help measure advertising performance or support marketing features.

Third party service cookies

Some cookies may be set by third party services used on our website, such as website hosting, analytics, embedded content, security tools or other third party features.

Third party providers may process information according to their own privacy and cookie policies.

4.      Squarespace and website platform cookies

Our website may be hosted or supported by Squarespace or other website platform providers.

Platform providers may use cookies or similar technologies to operate the website, provide security, remember settings, support forms, measure performance or provide website functionality.

Some of these cookies may be strictly necessary. Others may require consent depending on their purpose.

5.      Consent

Strictly necessary cookies may be used without consent where they are required for the website to function.

For non essential cookies, including many analytics, preference, marketing or third party cookies, we will ask for consent where required.

You can accept all, reject all or manage your cookie preferences through our cookie banner or cookie settings tool.

Non essential cookies should not be used unless the required consent has been given.

This reflects the UK approach that consent is normally required before non essential cookies are used.

6.      Managing cookies

You can manage cookies through the cookie banner or cookie settings tool where available.

You can also control cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies.

Blocking some cookies may affect how the website works.

7.      Changes to your preferences

You may change your cookie preferences at any time where a cookie settings tool is available.

You may also clear cookies from your browser and revisit the website to reset your choices.

8.      How long cookies last

Cookies may be session cookies or persistent cookies.

Session cookies usually expire when you close your browser.

Persistent cookies remain on your device for a set period or until you delete them.

The exact duration of cookies may depend on the website platform, browser settings and any third party services used.

9.      Cookie information

Our website may use the following types of cookies and similar technologies.

Strictly necessary cookies are used for website operation, security, form protection, session management, page navigation and basic site functionality.

Cookie preference cookies are used to remember your cookie choices, including whether you have accepted, rejected or managed certain categories of cookies.

Language and site preference cookies may be used to support language, regional or website preference functions.

Analytics and performance cookies may be used to understand website traffic, visitor activity and website performance. These cookies will only be used where consent is required and has been given.

Marketing cookies may be used to measure advertising performance or support marketing features if such features are enabled in the future. These cookies will only be used where consent is required and has been given.

Third party service cookies may be used where third party services are loaded on the website, such as analytics, embedded content, security tools or other external features. These cookies may be controlled by the relevant third party provider.

10. Personal data

Some cookies or similar technologies may collect information that can identify you directly or indirectly, such as online identifiers, IP address, device information, browser information or website usage information.

Where cookies involve personal data, our use of that data is also covered by our Privacy Policy.

11. Updates to this policy

We may update this Cookie Policy from time to time.

The latest version will be published on our website.

12. Contact

For questions about this Cookie Policy, please contact us at info@arkwellaccountants.com.

Last updated: 14/05/2026

These Terms of Use apply to your use of the Arkwell Accountants Ltd website.

Arkwell Accountants Ltd is registered in England and Wales. Company number 17121092. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

You can contact us at info@arkwellaccountants.com or by telephone on 0794 794 8706.

1.      About this website

This website is owned and operated by Arkwell Accountants Ltd.

The information on this website is provided for general information only. It is not intended to be accounting, tax, legal, financial, investment or professional advice.

You should not rely on website content as a substitute for advice based on your specific circumstances.

2.      No client relationship

Using this website, sending an enquiry, reading website content or contacting us through the website does not create a client relationship with Arkwell Accountants Ltd.

A client relationship will only begin when we have agreed to act for you and issued appropriate engagement terms.

Until engagement terms are agreed, we do not accept responsibility for acting on your behalf, meeting deadlines, filing documents or advising on your specific circumstances.

3.      Accuracy of information

We aim to keep website information accurate and up to date, but we do not guarantee that all content is complete, current or error free.

Tax, accounting and compliance rules change. Website content may become outdated.

You should seek specific professional advice before making decisions or taking action based on information on this website.

4.      No guarantee of outcome

Any information on this website about accounting, tax, compliance, business support or related services is general in nature.

We do not guarantee any particular tax, accounting, commercial, financial or regulatory outcome unless this is expressly agreed in writing as part of an engagement.

5.      Liability

To the fullest extent permitted by law, Arkwell Accountants Ltd accepts no liability for loss or damage arising from reliance on general information published on this website.

This includes loss of profit, business interruption, loss of data, loss of opportunity or indirect or consequential loss arising from use of this website.

Nothing in these Terms of Use excludes or limits liability where it would be unlawful to do so.

6.      Website availability

We aim to keep the website available and functioning, but we do not guarantee uninterrupted access.

We may suspend, withdraw, update or change all or part of the website without notice.

We are not responsible for loss or damage caused by website unavailability, technical issues, security events or matters outside our reasonable control.

7.      External links

This website may contain links to external websites.

External links are provided for convenience only. We are not responsible for the content, accuracy, security, availability or privacy practices of external websites.

The inclusion of an external link does not mean that we endorse that website or its content.

8.      Intellectual property

The content, design, text, graphics, branding, layout and other materials on this website are owned by or licensed to Arkwell Accountants Ltd unless stated otherwise.

You may view and print website content for personal or internal business use.

You must not copy, reproduce, distribute, modify, publish, commercially exploit or create derivative works from website content without our prior written permission.

9.      Acceptable use

You must not misuse this website.

You must not attempt unauthorised access, interfere with the website, introduce viruses or malicious code, scrape content, overload systems, bypass security measures or use the website for unlawful purposes.

10. Enquiries and communications

If you contact us through the website, you are responsible for ensuring that the information you provide is accurate and complete.

Sending information through the website does not guarantee that we have received it or agreed to act on it.

If a matter is urgent or deadline sensitive, you should contact us directly and obtain confirmation.

11. Privacy and cookies

Your use of this website may involve the processing of personal information and the use of cookies.

Please read our Privacy Policy and Cookie Policy for more information.

12. Changes to these Terms of Use

We may update these Terms of Use from time to time.

The latest version will be published on our website.

13. Governing law

These Terms of Use are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, unless mandatory law provides otherwise.

14. Contact

For questions about these Terms of Use, contact us at info@arkwellaccountants.com

Last updated: 14/05/2026

Arkwell Accountants Ltd aims to make its website accessible and easy to use for as many people as possible.

We want visitors to be able to read our content clearly, navigate the website using common devices and browsers, understand the structure of pages and links, and contact us if they need information in another format.

1.      Our approach

We aim to make this website clear, readable and accessible by using simple navigation, readable fonts, appropriate colour contrast, meaningful headings, descriptive links and a consistent page structure.

We are not a public sector body, but we recognise the importance of making reasonable adjustments and improving access to our website and services where possible.

2.      Accessibility standards

We aim to follow recognised accessibility principles where reasonably practicable.

As the website develops, we will work towards improving alignment with the Web Content Accessibility Guidelines, commonly known as WCAG. These guidelines explain how to make web content more accessible for people with disabilities and more user friendly for everyone.

Our practical aim is to work towards WCAG 2.2 AA principles where reasonably practicable, while recognising that some areas may depend on third party tools, website platform features or external integrations.

3.      What we are

We aim to support accessibility by using clear language and logical page headings.

We aim to keep navigation simple and consistent.

We aim to use readable text sizes and sufficient colour contrast.

We aim to make links understandable from their context.

We aim to avoid unnecessary visual clutter.

We aim to review new pages and content as the website develops.

4.      Limitations

Some parts of the website may not yet be fully accessible.

This may include third party tools, embedded content, cookie banner functions, online forms, images, documents, platform features or integrations controlled by external providers.

We cannot always control the accessibility of third party platforms or external websites linked from our website.

5.      Alternative formats

If you need information from our website in another format, please contact us.

We will consider your request and respond as soon as reasonably possible.

6.      Reporting accessibility issues

If you find an accessibility issue on our website, please let us know.

Email: info@arkwellaccountants.com

Telephone: 0794 794 8706

When contacting us, please tell us which page or content you had difficulty using and what issue you experienced.

7.      Ongoing improvement

We will review accessibility as part of future website updates.

We may update this Accessibility Statement from time to time as the website changes.

Last updated: 14/05/2026

Arkwell Accountants Ltd is committed to providing a professional, reliable and responsive service. If something goes wrong, we want to know so we can review the matter fairly and try to resolve it properly.

1.      How to make a complaint

If you are unhappy with our service, please contact us in writing.

Email: info@arkwellaccountants.com

Post: Arkwell Accountants Ltd, 128 City Road, London, United Kingdom, EC1V 2NX

Telephone: 0794 794 8706

Please include:

Your name and contact details.

A clear summary of the issue.

Relevant dates, documents or correspondence.

The service or matter your complaint relates to.

What outcome you are seeking.

2.      Acknowledgement

We will acknowledge your complaint as soon as reasonably possible.

We will normally aim to acknowledge written complaints within five business days.

3.      Review of your complaint

We will review your complaint fairly and carefully.

We may ask you for further information if this is needed to understand the issue properly.

Where appropriate, we may review relevant correspondence, documents, internal records and work carried out in connection with the matter.

4.      Response

We will aim to provide a written response within twenty business days of acknowledging your complaint.

If the matter is complex or we need more time, we will let you know and explain when we expect to respond.

Our response may include our findings, any proposed action, any correction we consider appropriate and any steps we may take to prevent similar issues arising again.

5.      Escalation

If you are not satisfied with our response, you may ask for the matter to be reviewed again.

Please explain why you remain dissatisfied and provide any further information you would like us to consider.

We will review the matter again and provide a further response where appropriate.

6.      Regulatory or professional complaints

Where a complaint relates to professional conduct, regulated work or a matter covered by a professional or supervisory body, you may also have the right to complain to the relevant body.

The appropriate route will depend on the exact service provided, the professional status applicable to that service and the regulatory arrangement in place at the time.

We will provide relevant regulatory or professional body information where applicable.

7.      Legal rights

Using this complaints process does not affect any legal rights you may have.

8.      Changes to this procedure

We may update this Complaints Procedure from time to time.

The latest version will be published on our website.